Adami Pharmaceutical CRM
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COMPLAINTS

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The latest results of the CRM research (Stauss, University Eichstädt-Ingolstadt) show more and more that the customers’ satisfaction is based on the solving of their reclamations.
 
ADAMI * vista CRM helps you in that way. Customer’s complaints are liability managed, and when the complaint is registered it will be available at the same time to all the colleagues for further solutions.
 
And you can follow the status of the customer’s requests and reclamations and you can take action at time, before the situation goes wrong. If a customer has a claim open, this will be also displayed in the main browser so that the unpleasant situation is avoided, for example, a colleague in the field unwittingly goes to his client, whereas a complaint was already received in the office.
 
Furthermore, a colleague from the field can also record a claim immediately and this will be dealt with an orderly manner by the Office colleagues.
 
 
ADAMI * vista CRM helps you to deal with unhappy customers and thus to regain their confidence and loyalty.

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